Shipping policy

Shipping Policy

Last Updated: September 28, 2026

At Mamtadesignco, we carefully process, quality-check, and pack every order before dispatch. Please read the following Shipping Policy before placing your order.

1. Order Processing

Orders are generally processed and prepared for dispatch within 2–5 business days after successful payment confirmation.

Orders placed on weekends, public holidays, or during major sale periods may require additional processing time.

Once your order has been dispatched, you will receive shipping and tracking information through the contact details provided at checkout.

2. Delivery Timeline

After dispatch, delivery generally takes approximately:

Metro & major cities: 2–5 business days
Other locations: 4–8 business days
Remote areas: 5–10 business days

These are estimated delivery timelines and are not guaranteed.

Actual delivery time may vary depending on the destination, courier service, weather, public holidays, operational conditions, and other factors outside Mamtadesignco's control.

3. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before payment is completed.

From time to time, Mamtadesignco may offer free shipping or promotional shipping offers. Such offers may have specific eligibility requirements.

4. Order Tracking

Once your order has been dispatched, tracking details will be shared with you through the contact information provided during checkout.

Tracking information may take some time to become active after the parcel has been handed over to the courier.

5. Delivery Address

Customers are responsible for providing a complete and accurate delivery address, including:

Full name
House/Flat number
Street/Area
City
State
PIN code
Valid phone number

Mamtadesignco is not responsible for delivery failures or delays caused by incorrect, incomplete, or inaccurate information provided by the customer.

6. Failed Delivery

If a delivery attempt fails because the customer is unavailable, provides an incorrect address or phone number, refuses the parcel, or otherwise prevents delivery, additional delivery charges may apply.

If an order is returned to Mamtadesignco because of a failed delivery, the customer may be required to pay applicable re-shipping charges before the order can be sent again.

7. Delays

While we work with reliable courier partners, delivery delays may occur due to circumstances beyond our control, including:

Weather conditions
Natural disasters
Public holidays
Transportation disruptions
Courier operational issues
Strikes
Government restrictions
High-volume sale periods
Incorrect address information
Remote-location delivery constraints

Such delays do not automatically qualify an order for cancellation, refund, or compensation.

8. Damaged Package

If your package appears visibly damaged, opened, tampered with, or otherwise compromised at the time of delivery, please document the condition of the package before opening it.

We strongly recommend recording a continuous unboxing video from the sealed package through the opening of the parcel and inspection of the product.

If you receive a damaged or incorrect product, contact us within 48 hours of delivery with your order number and supporting photographs/video.

Please refer to our Refund, Return & Exchange Policy for eligibility and further information.

9. Incorrect or Missing Items

If you receive an item that is different from what you ordered or an item is missing from your package, contact us within 48 hours of delivery.

Please provide your order number and clear photographs/video of the received package and products.

Our team will investigate the issue and provide an appropriate resolution where applicable.

10. International Shipping

If international shipping is offered, delivery timelines, shipping charges, customs duties, import taxes, and other applicable charges may vary depending on the destination country.

Any customs duties, import taxes, or other charges imposed by the destination country are the responsibility of the customer unless expressly stated otherwise by Mamtadesignco.

International shipments may also be subject to customs inspections and delays.

11. Shipping During Sales & Exclusive Drops

During major sales, exclusive drops, limited collections, festive periods, or high-demand launches, order processing and delivery may take longer than standard timelines.

We appreciate your patience during high-volume periods.

12. Change of Address

If you need to change your delivery address after placing an order, contact us as soon as possible.

Address changes cannot be guaranteed once an order has been processed or dispatched.

If an order has already been shipped, the delivery address may not be changed by Mamtadesignco.

13. Delivery Confirmation

An order may be considered delivered once the courier partner's tracking system confirms successful delivery to the provided address.

If you believe an order has been incorrectly marked as delivered, contact us as soon as possible so that we can investigate the matter with the courier partner.

14. Important Notice

Please ensure that all shipping and contact information is correct before completing your purchase.

Mamtadesignco is not responsible for delays, failed deliveries, additional shipping costs, or returned shipments resulting from incorrect information supplied by the customer.

Delivery timelines mentioned on this website are estimated timelines only and should not be considered guaranteed delivery dates.